Open to opportunities

Iris Ort

@irisort

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Experienced customer service professional with a focus on elderly care.

Brazil

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What I'm looking for

I am looking for a role that allows me to utilize my customer service skills in a supportive environment, preferably in healthcare, where I can make a positive impact on clients' lives.

I am a dedicated customer service professional with over 16 years of experience in elderly care. My fluency in English, Portuguese, and conversational Spanish allows me to communicate effectively with diverse clients. I pride myself on my ability to solve problems and provide compassionate support to those in need, ensuring their comfort and satisfaction.

Throughout my career, I have developed excellent clinical and communication skills, which have enabled me to excel in various roles, including as a Certified Nursing Assistant. I have a proven track record of exceeding company goals and am committed to continuous learning and improvement. My experience working in the US has further enhanced my ability to adapt and thrive in different environments.

Experience

Work history, roles, and key accomplishments

Remote Certified Nursing Assistant

Crane Homecare

Jun 2020 - Present (4 years 11 months)

Assisted clients remotely with anxiety, depression, and finding medical providers or transportation, including Spanish-speaking clients. Helped calm irritated patients, located COVID-19 vaccine test facilities, and managed client appointments and bill payments. Provided guidance on housing, assisted living, and nursing home relocation, while offering homecare assistance and scheduling transportati

Customer Service Scheduling Problem Solving

Certified Nursing Assistant

Absolute Care

Apr 2018 - Present (7 years 2 months)

Provided routine patient care, reviewed health history, and administered treatments, injections, and medicinal intakes. Maintained a clean ward, obtained specimens, vital signs, and assisted patients with hygiene and mobility. Worked in Med-Surge, attending to patients of all ages with various conditions, and completed a training program to acquire CNA certification.

Patient Care Vital Signs Hygiene Assistance Medical Surgical Nursing Communication

Laborer

Field Brooke Farms

Apr 2003 - Present (22 years 2 months)

Stacked and piled finished goods into containers, preparing them for shipment by packing according to specific instructions. Maintained inventory records, filled out forms for measurement, weight, and product count, and ensured containers were damage-free. Managed the movement of completed packages for loading, including counting items, reviewing packing lists, and labeling containers.

Inventory Management Quality Control Data Entry