Open to opportunities

Irina Golosova

@irinagolosova

Message

Experienced Technical Writer specializing in user-centric documentation.

Poland

Message

What I'm looking for

I am looking for a role that values clear communication and offers opportunities for professional growth.

I am an experienced Technical Writer with over 10 years in the IT industry, including more than 3 years in project management. My passion lies in simplifying complex SaaS workflows and creating user-centric documentation that enhances user satisfaction. I have successfully improved documentation clarity, resulting in a measurable reduction in support tickets.

Throughout my career, I have collaborated with cross-functional teams, adhering to regulatory standards while mentoring junior writers. My expertise includes creating various content types such as user guides, API documentation, and installation guides. I am adept at using documentation tools like DITA, XML, and Markdown, and I have a strong foundation in project management methodologies, including Agile and SDLC.

Experience

Work history, roles, and key accomplishments

Technical Writer

Calyx

Sep 2018 - Oct 2024 (6 years 1 month)

As a Technical Writer at Calyx, I created and optimized user documentation, collaborated with SMEs and development teams, and mentored junior writers. My efforts led to improved customer satisfaction and a significant decrease in knowledge transfer time.

DITA XML Markdown Jira Agile API Documentation Project Management

Account Manager

iDeus

Mar 2011 - Oct 2017 (6 years 7 months)

Managed customer requirements and translated them into actionable tasks for development teams while ensuring high-quality deliverables through effective communication and market research.

Communication Market Research Project Management

Technical Support Representative

Likaon (Sysonline Inc.)

Jul 2008 - Mar 2011 (2 years 8 months)

Provided live technical support and created support documentation, including Help files and tutorials, while also conducting manual software testing and bug tracking.

Technical Support Documentation HTML Software Testing

Sales – Presales Support Representative

Zone3000

Nov 2007 - May 2008 (6 months)

Delivered live chat and ticket system support while translating IT-related texts, ensuring effective communication with clients.

Customer Support Translation Live Chat Ticketing Systems

Education

Degrees, certifications, and relevant coursework

National Technical University – Kharkiv Polytechnic Institute

Diploma of Specialist in English and German, Information Technology and Management

2003 - 2008

Graduated with honours from the Faculty of Information Technology and Management, specializing in the Foreign Languages Department, focusing on English and German.