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Irina DARCHENKO

@irinadarchenko

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Transport operations professional at EasyGo Baltic who coordinated 2,000+ international ground transport operations.

Georgia

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What I'm looking for

I’m interested in applying my transport operations expertise to a technology-enabled operations environment.

At EasyGo Baltic, I coordinated 2,000+ international ground transportation operations, monitoring bookings from confirmation through completion.

I handled last-minute changes, delays, disruptions, and customer escalations, coordinating resolutions with customers, drivers, and providers. I worked with 100+ external service partners and contributed to approximately 20% growth in repeat bookings.

At Kapitalservis-grupp, I managed daily service operations and supplier coordination, prepared KPI reports, budgets, and forecasts, and improved order-processing workflows to reduce processing time by approximately 15%. I’m interested in applying my transport operations expertise in a technology-enabled operations environment.

Experience

Work history, roles, and key accomplishments

Destination Manager / Ground Operations Coordinator

EasyGo Baltic

Jan 2022 - Jan 2025 (3 years)

Coordinated 2,000+ international ground transportation service operations, monitoring bookings from confirmation through service completion. Handled last-minute changes, delays, disruptions and customer escalations, coordinating timely resolutions with customers, drivers and providers.

Ground Transportation Incident and Escalation Management Supplier Coordination Booking and Service Monitoring SLA KPI Monitoring Service quality Process Improvement Excel SQL Remote Collaboration

Operations Manager

Kapitalservis-grupp

Jan 2013 - Jan 2022 (9 years)

Managed daily service operations, customer requests and supplier coordination in a high-volume environment. Prepared KPI reports, budgets and forecasts; maintained operational data using Excel.