At MAPFRE BHD SEGUROS, I lead business process optimization to align processes with the operating model and organizational objectives. I also manage the development of operational workflows that promote standardization, efficiency, and stronger internal controls.
Previously, at BANCO PROMERICA, I led the development, redesign, and formalization of procedures, policies, and manuals. At GRUPO POPULAR, I modeled and documented processes using MS Visio and collaborative tools, identified improvement opportunities, and supported teams transitioning to new workflows.
