Iresha Sandamali

IS

Looking for a job

Iresha Sandamali

@ireshasandamali

MIS Executive at AEGIS LANKA who developed dashboards and productivity reports to support data-driven business decisions.

What I'm looking for

I’m seeking opportunities to contribute my analytical, communication, and operational skills in a dynamic organization.

At AEGIS LANKA (PVT) LTD, I developed dashboards and productivity reports, monitored KPIs, and prepared operational and management reports. My work supported business decisions through data analysis and helped improve reporting accuracy and operational efficiency.

Earlier at AEGIS LANKA (PVT) LTD, I handled customer interactions in collection and retention, resolved complaints, and assisted with customer retention initiatives. At BHARTI AIRTEL LANKA (PVT) LTD, I managed inquiries and collections and negotiated payment arrangements.

I bring experience in MIS reporting, data analysis, and call center operations, with advanced Microsoft Excel skills including VLOOKUP and Pivot Tables. I’m seeking opportunities to contribute my analytical and operational skills in a dynamic organization.

Experience

Work history, roles, and key accomplishments

AL

Management Information Systems (MIS) Specialist

Aegis Lanka (Pvt) Ltd

Sep 2021 - Nov 2024 (3 years 2 months)

Generated daily, weekly, and monthly MIS reports, monitored KPIs, and developed dashboards. Improved reporting accuracy and operational efficiency.

MIS Reporting KPI Monitoring Dashboard Reporting Data Analysis Excel Data Validation Error Analysis Database Management

AL

Senior Call Center Executive – Collection & Retention

Aegis Lanka (Pvt) Ltd

Apr 2019 - Sep 2021 (2 years 5 months)

Handled inbound and outbound customer interactions, achieved monthly collection and retention targets, and resolved customer complaints efficiently.

Call Center Operations Collections Customer Retention Customer Service CRM Communication Skills

BL

Call Center Executive – Collection & Retention

Bharti Airtel Lanka (Pvt) Ltd

Aug 2017 - Apr 2019 (1 year 8 months)

Managed customer inquiries and collections, negotiated payment arrangements, and maintained excellent customer relationships.

Call Center Operations Collections Customer Retention Negotiation Customer Service CRM

AL

Call Center Executive – Collection & Retention

Aegis Lanka (Pvt) Ltd

Mar 2016 - Jun 2017 (1 year 3 months)

Managed customer calls and collections activities, followed service procedures, and identified customer needs to provide solutions.

Call Center Operations Collections Customer Service Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

MV

Mahamaya Balika Vidyalaya

G.C.E. Advanced Level, Arts

Completed G.C.E. Advanced Level examination in 2015.

VV

Vidya Sadhaka Maha Vidyalaya

G.C.E. Ordinary Level, General Education

Completed G.C.E. Ordinary Level examination in 2012.

Tech stack

Software and tools used professionally

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Availability

Looking for a job

Location

Sri Lanka

Authorized to work in

Salary expectations

60k+ USD

Job categories

MIS Specialist Customer Experience Executive

Skills

Management Information Systems (MIS)MIS Reporting Data Analysis KPI Monitoring Dashboard Reporting Performance Monitoring Excel V Lookups Pivot Tables Database Management Data Validation Error Analysis CRM Call Center Operations Collection Management

Interested in hiring Iresha?

You can contact Iresha and 90k+ other talented remote workers on Himalayas.

People also viewed

View all talent

Get matched with your dream remote job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!