Looking for a job

Pulindu Illangakoon

@pulinduillangakoon

Message

I turn customer and supply chain data into actionable KPI dashboards and insights.

Sri Lanka

Message

What I'm looking for

I'm seeking opportunities in business intelligence, data analytics, sourcing and supply chain analytics, or marketing analytics where I can translate complex data into actionable dashboards and stakeholder-ready insights.

I've supported customer analytics at Dialog Axiata and sourcing and supply chain analytics at MAS Holdings, turning CRM, JIRA, and operational data into actionable insights. I build Power BI dashboards and automated reporting that improve visibility into KPIs, SLA performance, ticket trends, cost savings, and operational efficiency.

I've also built demand forecasting models, a travel recommendation system, financial performance analyses, and AI-driven document processing and site-analysis solutions. I'm pursuing opportunities in business intelligence, data analytics, sourcing and supply chain analytics, and marketing analytics.

Experience

Work history, roles, and key accomplishments

Officer - Customer Resolution

Dialog Axiata PLC

Turned CRM and JIRA data into actionable insights, tracking SLA performance and ticket trends to drive improvements in retention and operational efficiency. Partnered with network, service assurance, and business teams to translate customer feedback into targeted, cross-functional improvements.

CRM Jira Data Analysis SLA Tracking Operational Efficiency Stakeholder Management

Data Analytics Intern

MAS Holdings

Built and maintained Power BI dashboards and analytics reporting for real time visibility into supply chain KPIs, driving cost savings and operational efficiency. Coordinated cross functional digital transformation projects, managing timelines, risks, and stakeholder alignment.

Power BI Supply Chain Analytics Dashboard Development Project Coordination Stakeholder Management AI Automation Compliance Governance

Education

Degrees, certifications, and relevant coursework

Coventry University

B.Sc. (Hons), Data Science

Final year B.Sc. (Hons) in Data Science, expected to complete in 2026.

NIBM Sri Lanka

Higher National Diploma (HND), Data Science

Completed Higher National Diploma (HND) in Data Science.

Edith Cowan College

Diploma of Science, Engineering Studies

Grade: 7 HDs & 1 D

Completed Diploma of Science (Engineering Studies) with 7 High Distinctions and 1 Distinction, and received scholarships to several Australian universities.