Open to opportunities

Irene Pilia

@irenepilia

Luxury travel planner and project coordinator specializing in B2B partner onboarding, CRM-driven operations, and tailor-made itineraries.

Italy

Message

What I'm looking for

I’m looking to grow in luxury travel and travel-tech operations, supporting B2B partners with onboarding, training, and account management. I want a detail-driven team where I can use Salesforce, reporting, and market analysis to improve partner performance and customer experiences.

I’m a luxury travel planner and project coordinator with over four years of experience in luxury travel planning, destination management, and international client relations. I’m fluent in English and have worked internationally in the UK, with a strong understanding of the Italian travel market.

My strength is designing tailor-made itineraries across Sardinia and coordinating complex travel arrangements for international travellers. I manage relationships with travel agencies, tour operators, and private clients, ensuring every plan is carefully tailored through quotations, supplier coordination, and post-travel follow-up.

Currently, I work in the travel technology industry, supporting B2B partners through onboarding, training, and account management. I provide operational support on a booking platform, build long-term relationships, monitor partner performance using Salesforce CRM, and use reporting and market analysis to identify growth opportunities.

I’m highly organised and detail-oriented, and I enjoy working cross-functionally to resolve operational issues and improve the partner experience. From travel operations to client service, I bring the same focus on excellence and reliability—so customers receive exceptional travel experiences.

Experience

Work history, roles, and key accomplishments

Current

Project Coordinator

Current

RateHawk (Emerging Travel Group)

Nov 2024 - Present (1 year 8 months)

Coordinated relationships with travel agencies, tour operators, TMCs, and OTA partners across Sardinia and Malta in a remote B2B travel role. Onboarded and trained new partners on the company’s booking platform, supported clients operationally, and monitored partner performance using Salesforce.

Destination Management Partner Onboarding Client Relationship Management Travel Agency Salesforce CRM CRM Support Market Analysis Project Coordination Cross Functional Collaboration

Luxury Travel Designer & Project

FA Travel Srl

Apr 2023 - Nov 2024 (1 year 7 months)

Designed bespoke luxury itineraries across Sardinia and Corsica for international travellers. Managed client relationships through enquiry-to-follow-up and coordinated suppliers, accommodation, transport, and local experiences while preparing tailored quotations and managing multiple projects.

Luxury Travel Planning Destination Management Client Relationship Management Supplier Coordination Travel Coordination Project Management Travel Proposal Tailoring

Rental Sales Agent

Locauto Enterprise

May 2022 - Nov 2022 (6 months)

Managed vehicle rental contracts and customer bookings, delivering multilingual customer service in a fast-paced airport environment. Explained rental agreements and additional services clearly while maintaining customer satisfaction.

Vehicle Rental Contracts Customer Service Rental Agreement Explanations Microsoft Office Suite Google Workspace Canva Zoom

Duty Manager

Planet Organic

Mar 2019 - Apr 2020 (1 year 1 month)

Supervised daily store operations and coordinated multiple departments. Managed staff scheduling, recruitment, and training, oversaw stock control and budgeting, and resolved operational issues while maintaining high service standards.

Coordination Staff Scheduling Recruitment Training Stock Control Budgeting Customer Service

Education

Degrees, certifications, and relevant coursework

Flexx Business School

Master in Business Development, Business Development

2023 - 2024

Luxury Travel Designer & Project Manager (Master in Business Development) program in collaboration with FA Travel Srl (Olbia), covering bespoke luxury itinerary design and coordination for international travellers across Sardinia and Corsica.

ITCT D. Panedda

Diploma in Tourism & Business Administration, Tourism & Business Administration

Diploma in Tourism & Business Administration focused on managing client enquiries through post-travel follow-up and coordinating suppliers, accommodation, transportation, and local experiences.