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Irene Nduku

@irenenduku1

Customer Service Coordinator at Blackpaw Innovatios Company, resolving 95% of client issues on first contact.

At Blackpaw Innovatios Company, I maintain CRM records and coordinate administrative workflows to support team deliverables. I also serve as the first point of contact for client inquiries, resolving 95% of issues on first contact.

Previously, I tracked customer interactions and deliverables at Masai Cables Limited Company, helping maintain accurate client data and support operational reporting. As an IT Intern at Next Technologies LtdNairobi, I supported system maintenance, data tracking, and structured documentation.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Coordinator

Current

Blackpaw Innovatios Company

Jan 2026 - Present (10 months)

Maintained CRM records and coordinated administrative workflows to support team deliverables. Served as first point of contact for client inquiries, resolving 95% of issues on first contact.

CRM Data Accuracy Google Workspace Excel Ticketing Systems Client Communication Reporting Documentation

Customer Support Staff

Masai Cables Limited Company

Oct 2024 - Dec 2025 (1 year 2 months)

Tracked deliverables and coordinated with departments to ensure timely customer solutions. Maintained data accuracy and organized client data to support operational reporting.

CRM Data Entry Spreadsheet Management Reporting Documentation Task Prioritization

IT Intern

Next Technologies Ltd

Jan 2024 - Apr 2024 (3 months)

Supported operational workflows through system maintenance and structured documentation. Assisted with data tracking and troubleshooting to maintain process accuracy.

System Maintenance Data Tracking Troubleshooting Documentation