At Copycat Limited, I coordinate customer service requests across a network of 80+ field engineers, tracking tickets through to resolution and closure. I improved spare-parts processing time from more than two days to within two hours through better follow-up and coordination.
Previously, as a Customer Relations Executive at Copycat Limited, I improved quotation turnaround from more than two days to same-day by coordinating inputs across teams. I also supported deployment coordination for 543 printers for the Judiciary of Kenya and trained colleagues and interns on customer-service workflows.
