At Nyaho Medical Centre, I support a positive patient and customer experience by listening to enquiries, sharing clear information, and guiding people to the appropriate service or staff member.
I handle feedback and service concerns with empathy and discretion, escalating matters through the appropriate channels when needed. I also help keep customer-facing operations smooth by sharing accurate information and supporting communication between customers and relevant teams.
Previously, I provided contact-centre support at Concentrix (CNX), recording interactions and helping customers work through service questions and concerns. My background also includes communications, journalism, administration, and data management.
