Open to opportunities

Irene Barno

@irenebarno

Message

Administrative Assistant and communications professional with 3+ years supporting clients and executives.

Kenya

Message

What I'm looking for

I’m looking for a fast-paced role where I can support executives and clients by managing calendars and email, coordinating meetings and records, and delivering confident communications and customer care. I value clear priorities, responsiveness, and continuous improvement.

I’m a detail-oriented and proactive Administrative Assistant and Communications professional with 3+ years of experience supporting executives and clients in fast-paced environments. I hold a Bachelor of Arts in Applied Communication (Corporate Communication) and a Diploma in Public Relations, and I’m known for managing multiple concurrent tasks while delivering high-quality results within tight deadlines.

I manage calendars and email end-to-end—evaluating, scheduling, rescheduling, and setting up reminders—while serving as a reliable first point of contact for inquiries and complaints. I also coordinate meetings (agendas, minutes, follow-up action items), maintain accurate records and filing systems, and strengthen client responsiveness with email autoresponders, using Microsoft Office Suite, Google Workspace, Calendly, and Time Buddy.

Experience

Work history, roles, and key accomplishments

Current

Administrative Virtual Assistant

Current

JamiiKreations

Jan 2021 - Present (5 years 5 months)

Organized and coordinated meetings, appointments, and special events for multiple clients. Managed client calendars and email communications, including autoresponders, and prepared agendas, minutes, and follow-up action items.

Google Calendar Autoresponders Meeting Coordination Client Communication Records Management Customer Service

Administrative Virtual Assistant

SenSen Ventures

Jan 2020 - Jan 2021 (1 year)

Served as the first point of contact for client inquiries by directing calls and addressing product and service questions. Resolved client complaints, managed client schedules, and ensured timely, professional responses.

Customer Service Client Communication Complaint Resolution Scheduling Stakeholder Management

Public Relations Officer

Embrace Change Consult Africa

Apr 2018 - Jun 2018 (2 months)

Wrote and edited promotional brochures, leaflets, and social media content for distribution. Assisted with press launches and events while supporting report and project writing for internal and external stakeholders.

Public Relations Content Writing Copy Editing Social Media Content Report Writing

Customer Care Assistant

County Government Of Uasin Gishu

Jan 2015 - Mar 2015 (2 months)

Received and directed incoming calls and attended to visitor queries and public complaints. Prepared weekly customer experience and feedback reports for supervisors.

Call Handling Customer Support Complaint Handling Report Writing document preparation Administrative Coordination