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@iraklijumbi
Experienced customer service and shipping operations professional delivering reliable coordination.
I am an operations-focused professional with experience coordinating vessel logistics, customer service, and stakeholder communications across shipping and banking environments. I have managed supplies delivery, agent appointments, crew and technical coordination, freight and financial finalization, and vessel scheduling to help maintain seaworthiness and avoid costly delays.
I bring strong customer-facing skills developed at Piraeus Bank and as a remote customer service representative for Mercedes Benz UK, handling written and verbal enquiries, resolving complaints with empathy, and learning systems quickly under supervision. Supervisors have recognized my rapid learning and readiness for greater responsibility.
I am adaptable, team-oriented, and eager to learn new skills to meet company needs. I prioritize clear communication with internal teams and external partners to achieve operational goals and improve service delivery.
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Work history, roles, and key accomplishments
Teleperformance
Aug 2023 - Dec 2023 (4 months)
Provided written and vocal customer support for Mercedes-Benz UK customers remotely, handling diverse enquiries and escalating to supervisors as needed to maintain service quality.
Piraeus Bank
Jan 2023 - May 2023 (4 months)
Handled customer service inquiries and complaints, provided account and profile support for Georgian customers, and learned banking systems quickly leading to supervisor recognition for readiness for higher-responsibility roles.
Danaos Shipping Co Ltd
Jan 2020 - Oct 2022 (2 years 9 months)
Coordinated vessel operations and communications with masters, agents, crew and technical departments to maintain seaworthiness and prevent costly delays; managed supplies delivery, agent appointments, and freight/financial closeouts.
Degrees, certifications, and relevant coursework
Master of Science, International Shipping Management
2020 - 2022
Completed a Master of Science in International Shipping Management at Metropolitan College, Piraeus from Sep 2020 to Aug 2022.
Bachelor of Arts, Business and Management / Marketing
2016 - 2019
Completed a Bachelor of Arts in Business and Management with a marketing focus at Cardiff Metropolitan University's City Unity College campus from Sep 2016 to May 2019.
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