At Nexus, I support pre-sales demos and onboard clients from kickoff to go-live, configuring portals against documented requirements. I handle onboarding for 1–2 new clients weekly and flag adoption gaps to support retention.
At Mindbridge, I resolved 70–80 support tickets daily through Zendesk while sustaining a 90% customer satisfaction rate. I also configured user accounts and backend updates using Admin UI and CS Central, and worked with internal teams to resolve complex issues.
At MNJ Ecommerce, I trained and mentored four new team members on process adherence, communication standards, and system usage. I also tracked team task progress and prepared daily performance reports.
