At 2Bytes Corporation, I was directly accountable for branch operations across Finance, Human Resources, and General Affairs. I also managed client projects and served as the communication bridge between clients and senior management.
As Assistant Manager, I led recruitment processes and handled team and office performance reporting. Earlier, I led the CS / Moderator division, supporting daily workflows and onboarding new team members.
As a CS Specialist, I handled inquiries for client projects, with volumes reaching up to 200+ inquiries per day, and maintained an average CSAT of 95%. I also coordinated with teams and clients to share operational hurdles and user trends.
