IK
Open to opportunities

Ipek Kiran

@ipekkiran

Program Manager with expertise in content moderation and safety policies.

Canada
Message

What I'm looking for

I am looking for a role in a mission-driven team that values collaboration and innovation.

I am a dedicated Program Manager with over three years of experience specializing in content moderation, safety policies, and localization. My journey has taken me through various roles where I have successfully collaborated with global teams to create safe, inclusive, and culturally relevant digital experiences. At Xbox, I led Turkish-language content moderation, developing trust and safety policies that adapt to emerging threats and user trends.

My role involved close collaboration with UX, design, and engineering teams to enhance moderation tools and systems. I have a strong background in auditing player-generated content and tracking community feedback to support global strategies. My previous experience as a Language and Culture Specialist at Two Hat Security allowed me to curate language data and ensure that product content adhered to inclusive language and accessibility standards, further enriching my skill set.

With a Bachelor’s degree in International Relations and a Diploma in International Business, I bring a unique perspective to my work. I am passionate about improving workflows and processes while fostering cross-cultural communication. I am eager to contribute my skills to a mission-driven team that values clear thinking and impactful work.

Experience

Work history, roles, and key accomplishments

LC

Customer Service Representative

Loblaw Companies

May 2019 - May 2021 (2 years)

Responded to customer inquiries via phone and email with clarity and empathy. Resolved support tickets related to online grocery orders, deliveries, and payments. Maintained accurate records and followed escalation procedures under minimal supervision.

SC

School Work Initiative Student Ambassador

Seneca College

Nov 2019 - Apr 2020 (5 months)

Mentored Dual Credit students, supporting academic and personal development. Helped plan student events and provided basic admin and reporting support.

Education

Degrees, certifications, and relevant coursework

AU

Anadolu University

B.A. in International Relations, International Relations

Focused on migration, diplomacy, and international politics, with all coursework conducted in English. Achieved a cumulative GPA of 3.05/4.00.

SC

Seneca College

Diploma in International Business, International Business

Completed coursework in International Marketing, Trade Research, and Intercultural Communication, with English as the language of instruction. Graduated with Honours, achieving a GPA of 3.7/4.0.

Tech stack

Software and tools used professionally

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Ipek Kiran - Content Program Manager - Xbox - Microsoft | Himalayas