Ipek Kiran
@ipekkiran
Program Manager with expertise in content moderation and safety policies.
What I'm looking for
I am a dedicated Program Manager with over three years of experience specializing in content moderation, safety policies, and localization. My journey has taken me through various roles where I have successfully collaborated with global teams to create safe, inclusive, and culturally relevant digital experiences. At Xbox, I led Turkish-language content moderation, developing trust and safety policies that adapt to emerging threats and user trends.
My role involved close collaboration with UX, design, and engineering teams to enhance moderation tools and systems. I have a strong background in auditing player-generated content and tracking community feedback to support global strategies. My previous experience as a Language and Culture Specialist at Two Hat Security allowed me to curate language data and ensure that product content adhered to inclusive language and accessibility standards, further enriching my skill set.
With a Bachelor’s degree in International Relations and a Diploma in International Business, I bring a unique perspective to my work. I am passionate about improving workflows and processes while fostering cross-cultural communication. I am eager to contribute my skills to a mission-driven team that values clear thinking and impactful work.
Experience
Work history, roles, and key accomplishments
Content Program Manager - Xbox
Microsoft
Dec 2021 - Jan 2024 (2 years 1 month)
Led Turkish-language content moderation and safety for Xbox gaming platforms. Developed trust & safety policies, adapting to emerging threats and user trends. Collaborated with UX, design, and engineering to improve moderation tools and systems.
Language and Culture Specialist
Two Hat Security
Jun 2021 - Nov 2021 (5 months)
Curated language data, supported chat classification and moderation. Translated and localized product content. Ensured inclusive, accessible language in product content and community interactions.
Customer Service Representative
Loblaw Companies
May 2019 - May 2021 (2 years)
Responded to customer inquiries via phone and email with clarity and empathy. Resolved support tickets related to online grocery orders, deliveries, and payments. Maintained accurate records and followed escalation procedures under minimal supervision.
School Work Initiative Student Ambassador
Seneca College
Nov 2019 - Apr 2020 (5 months)
Mentored Dual Credit students, supporting academic and personal development. Helped plan student events and provided basic admin and reporting support.
Education
Degrees, certifications, and relevant coursework
Anadolu University
B.A. in International Relations, International Relations
Focused on migration, diplomacy, and international politics, with all coursework conducted in English. Achieved a cumulative GPA of 3.05/4.00.
Seneca College
Diploma in International Business, International Business
Completed coursework in International Marketing, Trade Research, and Intercultural Communication, with English as the language of instruction. Graduated with Honours, achieving a GPA of 3.7/4.0.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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