Open to opportunities

Barbara Restrepo

@barbararestrepo

Message

People-centered leader driving employee engagement and operational success.

Canada

Message

What I'm looking for

I seek a role that fosters collaboration, values employee engagement, and offers opportunities for growth.

I am a people-centered, results-driven leader with a proven track record in building high-performing teams and implementing employee engagement strategies. My experience spans various roles where I have successfully driven operational success through data, cross-functional collaboration, and actionable insights. I am passionate about improving workplace culture and performance through structured, evidence-based initiatives.

In my recent role as Operations Manager at Euro Vinyl Windows, I designed and led a digital transformation of policies using Lean Six Sigma, which resulted in a remarkable 99% employee satisfaction rate. I have also worked as a Customer Experience Manager, where I designed customer engagement touchpoints and analyzed behavior trends to inform strategic marketing efforts. My diverse background equips me with the skills necessary to develop listening strategies that drive meaningful enterprise change.

I am excited about the opportunity to leverage my expertise in employee engagement and survey implementation to contribute to a dynamic organization. My ability to collaborate across functions, manage multiple priorities, and convert insights into action would be an asset to any team focused on fostering a connected and empowered workplace.

Experience

Work history, roles, and key accomplishments

Operations Manager

Euro Vinyl Windows

Jan 2021 - Dec 2023 (2 years 11 months)

Designed and led digital transformation of policies using Lean Six Sigma. Implemented daily huddles to improve internal communication and morale, achieving 99% employee satisfaction.

Digital Transformation Six Sigma Internal Communications Performance Analysis

Product & Marketing Manager

Vinyl Window Designs

Jan 2018 - Dec 2020 (2 years 11 months)

Led communication efforts including newsletters, email updates, and digital libraries. Coordinated testing, compliance reporting, and engagement with national associations.

Communication Marketing Strategy Compliance Reporting Stakeholder Engagement

Training Officer

Elections Ontario

Delivered compliance training using adult learning principles to diverse teams. Assessed effectiveness of learning outcomes and supported reporting of insights to enhance future planning.

Compliance Team Leadership Learning Assessment Reporting

Customer Experience Manager

Fruit and Coffee

Jan 2016 - Dec 2024 (8 years 11 months)

Designed customer engagement touchpoints and managed end-to-end user experience. Analyzed customer behavior trends to inform strategic marketing and improve retention.

Customer Engagement User Experience (UX) Design Strategic Marketing Customer Retention

Customer Care Representative

ServiceOntario

Provided accurate and empathetic support to Ontarians in a fast-paced government environment. Handled sensitive and diverse client needs with professionalism and discretion.

Customer Support Empathy Data Reporting

Crew Leader - Census Canada

Statistics Canada

Recruited, trained, and led over 25 employees to execute data collection initiatives. Delivered insights to head office and implemented team-level improvements.

Recruitment Team Leadership Data Collection Team Management

Product & Project Implementation Manager

Shade-O-Matic

Jan 2011 - Dec 2017 (6 years 11 months)

Managed full lifecycle product rollouts across departments. Designed internal surveys, reporting systems, and SOP documentation, representing employee experience and continuous improvement.

Product Lifecycle Management Reporting Systems Employee Experience Continuous Improvement

Education

Degrees, certifications, and relevant coursework

University of Waterloo

Bachelor of Arts, Business Administration, Sociology, History

Completed a comprehensive Bachelor of Arts program, focusing on the interdisciplinary fields of Business Administration, Sociology, and History. Gained a broad understanding of organizational dynamics, societal structures, and historical contexts.

AVETA Institute

Certification, Lean Six Sigma

Grade: White, Yellow, Green Belts

Achieved multiple Lean Six Sigma certifications, including White, Yellow, and Green Belts. Developed expertise in process improvement methodologies, waste reduction, and efficiency optimization.