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Ion Daniela Cristina

@iondanielacristina

Player Support professional at Packeta handling Greek customer claims, with Playtech live gaming experience and an interest in game testing.

Romania

Message

What I'm looking for

I'm interested in Game Testing, Quality Assurance, Localization QA and Player Support roles in the gaming industry.

At Packeta, I support Greek-speaking customers by email and other customer interactions. I investigate issues, handle claims from shops and courier partners, and provide appropriate solutions.

At Playtech, I operated casino gaming tables for Greek-speaking customers. I completed in-house training in dealing procedures, game rules, and customer interaction, and maintained accuracy during live gaming sessions.

I'm interested in Game Testing, Quality Assurance, Localization QA, and Player Support roles in the gaming industry. My experience also includes responding to Greek-language customer enquiries and processing payments and orders.

Experience

Work history, roles, and key accomplishments

Current

Greek Customer Support Specialist

Current

Packeta

Jun 2022 - Present (4 years 4 months)

Provided customer support in Greek via email and customer interactions. Handled and resolved claims from shops and courier partners, identified customer needs, investigated issues, and provided appropriate solutions.

Customer Support Greek Language Email Communication Problem Solving Claims Handling Conflict Resolution

Greek Customer Support

Erisim Import Export SRL

Apr 2022 - Jun 2022 (2 months)

Responded to customer questions and concerns in Greek. Processed customer payments and orders and provided solutions to customer issues.

Customer Support Greek Language Order Processing Payment Processing Problem Solving

Greek Dealer

Playtech

Dec 2021 - Mar 2022 (3 months)

Operated casino gaming tables for Greek-speaking customers. Completed extensive in-house training covering dealing procedures, game rules, and customer interaction.

Casino Dealing Greek Language Game Rules Customer Interaction Accuracy Professionalism

Greek Call Centre Agent

Satinior Technology

Dec 2018 - Nov 2019 (11 months)

Handled customer calls, questions, and concerns in Greek. Provided solutions to customer issues, processed payments and orders, and responded to customer messages via Gmail and Facebook.

Call Center Greek Language Customer Support Email Communication Social Media Problem Solving