Lizi Kusikashvili
@lizikusikashvili
I build lasting customer relationships through onboarding, retention, account management, and proactive service.
GeorgiaWhat I'm looking for
I've managed customer journeys across hospitality, fitness, and B2B sales, supporting hundreds of guests and customers each month while focusing on retention and long-term relationships.
At 5 Star Hotel Bodbe, I delivered personalized wine experiences for 300+ guests monthly, achieved 99% CSAT, and kept churn below 1% through proactive issue resolution. I also trained new team members and collaborated with hotel operations to improve the end-to-end guest journey.
At Gold's Gym Georgia and Softmaster Trade, I managed onboarding, memberships, renewals, stakeholder relationships, QBRs, ROI reporting, and HubSpot CRM records. I've worked directly with business decision-makers to help customers realize value, identify growth opportunities, and stay engaged.
Experience
Work history, roles, and key accomplishments
Sommelier
5 Star Hotel Bodbe
Jan 2025 - Jan 2026 (1 year)
Delivered premium customer experiences to 300+ guests monthly, achieving 99% CSAT and maintaining low churn. Trained new team members and collaborated with hotel operations to improve service quality.
Administrator
Gold's Gym Georgia
Jan 2023 - Jan 2024 (1 year)
Managed the complete customer journey for 500+ active members monthly, achieving 98% satisfaction and retention. Handled memberships, bookings, renewals, and served as primary point of contact.
Sales Assistant
Softmaster Trade
Jan 2022 - Jan 2023 (1 year)
Managed B2B and B2C customer relationships, conducted QBRs, and prepared ROI reports. Identified upselling opportunities and maintained customer data in HubSpot CRM.
Education
Degrees, certifications, and relevant coursework
Georgian Technical University
Bachelor's Degree, Winemaking
2022 -
Pursuing a Bachelor's degree in Winemaking at Georgian Technical University, expected to graduate in 2026.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Salary expectations
Social media
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