Ioana Cocos
@ioanacocos
I grow and retain enterprise accounts through consultative customer success and HR-focused engagement programs.
RomaniaWhat I'm looking for
At Lexonn, I manage and retain a portfolio of 50+ corporate accounts, aligning client KPIs with practical digital, employee engagement, and onboarding initiatives.
Over 10 years, I delivered approximately 20% annual portfolio growth, expanded a global enterprise account to more than €200,000 in annual revenue across 13 EMEA countries, and retained a €78,000 enterprise rollout.
I work directly with HR and People leaders, using account health signals, business reviews, HubSpot, Pipedrive, and clear stakeholder communication to prevent churn and build long-term client value.
Experience
Work history, roles, and key accomplishments
Senior Account Manager | Customer Success & Client Retention
Lexonn SRL
Nov 2024 - Present (1 year 10 months)
Proactively manage a portfolio of 50+ corporate accounts, driving retention and value delivery. Collaborate with HR and People teams to design employee engagement and onboarding programs, and act as primary escalation point for complex client situations.
Account Manager - B2B Client Success & Retention
Lexonn SRL
Apr 2014 - Nov 2024 (10 years 7 months)
Built and maintained a portfolio of 50+ enterprise accounts with consistent ~20% year-over-year revenue growth for 10 consecutive years. Specialized in Employer Branding and employee engagement, collaborating with enterprise HR teams to design wellbeing and onboarding programs.
Sales & Marketing Consultant
Print Promotion SRL
Apr 2012 - Apr 2014 (2 years)
First professional B2B role, demonstrating rapid adaptability by mastering technical product specifications and developing consultative selling instincts. Proactively grew client relationships.
Education
Degrees, certifications, and relevant coursework
ASE Bucharest
Master's Degree, Marketing and Business Communication
2010 - 2012
Pursued a Master's degree in Marketing and Business Communication, focusing on advanced marketing strategies and business communication.
ASE Bucharest
Bachelor's Degree, International Economic Relations
2007 - 2010
Earned a Bachelor's degree in International Economic Relations, gaining a strong foundation in international economics and business.
Availability
Location
RomaniaAuthorized to work in
Social media
Job categories
Skills
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