Open to opportunities

Innocent Dolva Aytembé

@innocentdolvaaytemb

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Dedicated manager with expertise in operations and customer support.

Cameroon

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What I'm looking for

I am looking for a role that values innovation and teamwork, where I can leverage my skills in operations and customer support to drive success and enhance customer satisfaction.

I am a dedicated Manager with over five years of experience delivering technical assistance and troubleshooting to a diverse clientele. My proven track record of resolving inquiries promptly and efficiently has consistently maintained a high level of customer satisfaction. I excel in innovative problem-solving, clear communication, and empathetic service, allowing me to navigate a wide range of issues with confidence and precision.

In my role as Administration and Operations Manager at BONITECH SARL, I spearheaded a cross-functional team of 40, implementing lean and Scrum management techniques that boosted productivity by 25%. I also led the adoption of a quality control system that cut product defects by 25% and improved customer satisfaction by 10%. My fluency in English, French, and Spanish enables me to effectively manage challenges in a multilingual environment, ensuring excellence in every interaction.

Experience

Work history, roles, and key accomplishments

Current

Administration and Operations Manager

Current

BONITECH SARL

Jul 2019 - Present (6 years)

Recruited, trained, and spearheaded a cross-functional team of 40 by implementing lean and Scrum management techniques, which boosted productivity by 25%. Spearheaded the adoption of a quality control system that cut product defects by 25% and boosted customer satisfaction by 10%.

Zendesk Amazon Seller Central Grafana NextCloud OneRpm CS Cart MS Office Suite Google Workspace Slack Zoom)Skype Teams Photoshop Premiere Pro Canva Scrum CRM

Current

Music Marketing Manager

Current

WOLF CORP.

Dec 2013 - Present (11 years 7 months)

Managed the distribution of 145 music projects from a portfolio of 14 artists, ensuring timely and effective release. Led the growth and development of two YouTube channels, collectively surpassing 100,000 subscribers.

Social Media Strategy Content Management Event Coordination Artist Management Distribution

Education

Degrees, certifications, and relevant coursework

Higher Institute of Translation, Interpretation and Communication

M.A in Translation, Translation

Completed a Master of Arts in Translation, specializing in French, English, and Spanish. This program enhanced my linguistic proficiency and cross-cultural communication skills.

Higher Institute of Translation, Interpretation and Communication

B.A in Trilingual Studies Applied to Translation, Trilingual Studies Applied to Translation

Obtained a Bachelor of Arts in Trilingual Studies with a focus on Translation. This foundational degree provided comprehensive knowledge in linguistic theories and practical translation techniques.