Open to opportunities

Vicky Stella

@vickystella

Message

Proactive administrative professional optimizing operations and executive support.

Cameroon

Message

What I'm looking for

I seek a remote or hybrid role offering executive support, CRM-focused operations, clear growth paths, and collaborative, mission-driven culture.

I am a proactive Administrative Assistant with over two years supporting fast-paced, mission-driven teams across remote and hybrid environments. I specialize in executive and operational support, CRM data management, process improvement, and documentation to remove friction for leadership.

In past roles I standardized contact databases and created repeatable outreach workflows that saved teams time and improved data integrity, managed high volumes of customer inquiries with professionalism, and coordinated calendars, meetings, and documentation for cross-functional stakeholders.

I bring high ownership, clear communication, discretion, and a track record of building order from chaos; I enjoy creating structured solutions, developing SOPs and knowledge bases, and enabling teams to operate more efficiently.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

Freelance/Remote Projects

Oct 2025 - Present (2 months)

Provided operational and administrative support to multiple remote clients, standardizing HubSpot contact databases to improve data integrity by 30% and creating outreach workflows that saved teams 15 hours per month.

HubSpot Documentation Process Improvement Remote Collaboration Data Entry Workflow Automation Customer Support

Customer Operations Representative

Opral

Oct 2024 - Mar 2025 (5 months)

Supported client operations and administrative functions remotely, managing email correspondence, calendar scheduling, and CRM records to ensure consistent cross-functional communication.

Calendar Management CRM Documentation Content Creation Customer Support Scheduling Reporting

Client Engagement Specialist

MinHot Supermarket

Jan 2024 - Sep 2024 (8 months)

Acted as administrative and communication liaison handling 50+ daily customer inquiries and increasing workflow efficiency by 15%, reducing wait times and improving resolution speed.

Customer Support Scheduling Record keeping Process Optimization CRM Reporting Phone Support

Administrative Support Associate

Urban Council

Jan 2022 - Dec 2023 (1 year 11 months)

Provided remote administrative support for local government initiatives, coordinating calendars, organizing files, and drafting official communications to improve cross-departmental clarity.

Calendar Management Documentation Written Communication Project Support Research