Open to opportunities

ingrid alegre

@ingridalegre

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Detail-oriented data entry specialist with 5+ years of experience.

Canada

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What I'm looking for

I am seeking a role that values attention to detail and offers opportunities for growth.

I am a self-motivated and detail-oriented data entry specialist with over five years of remote experience in supporting digital operations and administrative workflows. My expertise lies in managing sensitive information, ensuring data accuracy, and effectively communicating across distributed teams. I have a proven track record of handling data entry tasks with precision and efficiency, utilizing tools such as Google Workspace, MS Office, and Slack.

In my current role as a Freelance Data Entry Clerk and Digital Operations Specialist, I manage and update over 1,000 product listings in Shopify, ensuring accurate pricing and descriptions. I also perform quality control and data verification to maintain backend accuracy. My previous experience as a Support Advisor at Shopify honed my customer service skills, where I handled numerous inquiries daily while maintaining confidentiality and adhering to security protocols.

Experience

Work history, roles, and key accomplishments

Current

Data Entry Clerk & Digital Operations

Current

Freelance

Jan 2020 - Present (5 years 6 months)

Managed and updated over 1,000 product listings in Shopify, ensuring accurate pricing, descriptions, and metadata. Organized and maintained digital documents, including scanned files, spreadsheets, and folder systems for easy retrieval.

Shopify Google Workspace Slack Zoom)Notion Data Entry Digital Filing Systems Customer Support

Support Advisor

Shopify

Jan 2019 - Dec 2021 (2 years 11 months)

Handled 60–80 chats, emails, and calls daily through Zendesk while maintaining speed and accuracy across platforms. Coached merchants through store setup, shipping, billing, and app integrations.

Zendesk Customer Support Troubleshooting Platform Security Confidentiality Technical Support Customer Service Communication Problem Solving

Product Zone Specialist

Apple

Jan 2017 - Dec 2019 (2 years 11 months)

Assisted customers with product education, tech support, and checkout in a high-traffic environment. Ensured accurate inventory setup during 3+ product launch events and maintained store visuals.

Product Education Tech Support Inventory Management KPI Tracking Merchandising New Hire Onboarding Customer Support Retail Operations Visual Merchandising Sales Support

Education

Degrees, certifications, and relevant coursework

George Brown College

Certificate, Design

Participated in the Design Portfolio Program at George Brown College. This program focused on developing practical design skills and building a professional portfolio.

ilovecreatives

Certificate, Graphic Design and Video Creation

Completed a Graphic Design Course and a Video Creator Course through ilovecreatives. These courses provided specialized training in digital design and video production.