Looking for a job

Indêrjeet Singh

@indrjeetsingh

Back Office Executive at Alorica who handled billing errors and records, then explained Samsung technical fixes in chat.

India

Message

What I'm looking for

I’m looking for a role where I can use both my eye for detail and my ability to talk to people to help a team succeed.

At Alorica india pvt ltd, I worked as a Back Office Executive, fixing billing errors and keeping records accurate. I also provided administrative and digital support for clients.

At Samsung, I worked in chat support, explaining technical fixes to customers and handling multiple digital conversations. I’m looking for a role where I can use my attention to detail and ability to talk with people to help a team succeed.

Experience

Work history, roles, and key accomplishments

Back Office Executive

Alorica India Pvt Ltd

Oct 2022 - Feb 2026 (3 years 4 months)

Delivered high-quality administrative and digital support for Fortune 500 clients, managing voice customer interactions and navigating CRM systems to meet rigorous KPIs in a fast-paced BPO environment.

CRM Customer Service Data Entry KPI Management BPO Operations

Customer Care Executive

Samsung

Aug 2021 - Aug 2022 (1 year)

Provided specialized chat support, delivering real-time technical solutions and managing multi-session digital interactions while maintaining top-tier CSAT scores for premium global brands.

Live Chat Technical Support Customer Service CSAT Multitasking