Indriana M

🔹Lead system analysis and sprint delivery across enterprise platforms including CRM (B2B & B2C), subscription systems, vendor portals, and operational SaaS ecosystems supporting cross-functional business operations
🔹Drive Source-to-Pay (S2P) digital transformation initiatives integrated with SAP Business One covering vendor onboarding, e-sourcing, PR –> PO – > GR –> Invoice –> Payment) workflows,

🔹Assisted SMEs and coaching/education businesses in scaling operations by streamlining workflows, automating HR and client onboarding processes, and integrating CRM/marketing systems
🔹Designed and implemented workflow automation using Airtable, Zapier, Make, and n8n, reducing repetitive admin tasks by up to 80% and enabling business owners to focus on growth.
🔹Conducted process audits and redesign

🔹 Analyzed and redesigned 50+ cross-functional business processes spanning HR, Finance, Sales & Marketing, Operations, Warehouse, and Customer Support using BPMN and APQC frameworks, delivering a 30% improvement in operational efficiency
🔹 Led enterprise-wide digital transformation initiatives, aligning system architecture with strategic goals and coordinating multi-departmental project teams, ac

🔹 Delivered end-to-end HRIS solutions for 5 enterprise clients, managing the full lifecycle from requirements, user stories, and backlog to sprint planning, UAT, and go-live with zero critical post-deployment defects
🔹 Improved payroll and attendance system integration, reducing processing time by 25% and increasing monthly reporting accuracy across all client accounts
🔹 Designed client-facing a

🔹 Hired to initiate and lead HR digital transformation for a mining holding company with 5 subsidiaries and 3,000+ employees distributed across multiple islands in Indonesia
🔹 Conducted end-to-end HR data and process analysis in identifying workflow gaps, standardizing diverse subsidiary HR processes, and defining requirements before leading vendor evaluation
🔹 Managed full HRIS implementation l

🔹 Analyzed HRIS platform usage data for 300,000+ users (SQL + Google Analytics), delivering feature insights that drove a 15% increase in user engagement and improved customer retention
🔹 Improved stakeholder data visibility by 50% through executive dashboards (Tableau, Excel) and structured data storytelling for leadership reporting
🔹 Partnered with product and sales teams in Agile sprints, usi

Took a planned career break to focus on early childcare. Returned to the workforce with a clear direction toward HR Tech and digital transformation.

🔹 Collaborated with CHRP-certified HR experts to design and enhance strategic HR modules, performance assessment, employee development, training management, and recruitment, translating client insights into FSDs that improved HR process efficiency by 20%
🔹 Supported HRIS implementations for clients across retail, healthcare, and manufacturing, covering presales, new client rollout, and system enh

🔹 Supported the HCM team in managing employee performance metrics, organizational data, and HR operations within one of Indonesia's largest telecommunications companies
🔹 Gained foundational exposure to HRIS operations, data entry, and reporting workflows in a large-scale corporate environment

Aug 2025

Dec 2025

May 2025 · Expires Jun 2027

Dec 2025

Aug 2024

Sep 2024

Nov 2024

Sep 2023

Aug 2023

Oct 2021