Indranil Munshi

Led cross-functional AI/ML engineering squads to design and deploy production AI powering commercial banking payments workflows, targeting $XXM in cumulative business impact. Architected multi-agent analytics pilots and GenAI summarization pipelines for near-real-time client narratives and lead scoring, contributing to $XXM in retained revenue and incremental sales uplift.

Owned global AI/analytics strategy across Nordics and APAC, leading distributed teams to deliver $XXM in incremental value across revenue growth, retention, and cost optimization. Deployed real-time churn prediction, CLV, micro-segmentation, and personalization models, reducing churn by ~XX% and driving $XXM in incremental revenue.

Provided AI and advanced analytics thought leadership for APAC across search, social, programmatic, and eCommerce, managing analytics for key FMCG and retail clients with $XXM+ managed media investment. Partnered with Google, Facebook, Amazon, and The Trade Desk to deliver forecasting, attribution, marketing mix modeling, and propensity modeling that improved ROAS by ~XX% and drove $XXM in increme

Led global analytics supporting consumer dairy and specialized nutrition growth, delivering consumer journey analytics, personalization, demand forecasting, and marketing mix modeling across APAC. Improved consumer retention by ~XX% and generated $XXM in incremental category sales while defining analytics roadmaps and partner/vendor ecosystems.

Developed a real-time personalization engine for public sector revenue services, improving citizen engagement by ~XX% and contributing to $XXM in operational efficiency savings. Delivered bespoke AI recommendation systems for airlines and airports and agentic decision-support for trade promotion, generating $XXM in incremental revenue and savings and improving promotion ROI by ~XX%.

Delivered predictive consumer intelligence (churn, delinquency, and personalization) for banking and telecom clients, reducing churn by ~XX% and unlocking $XXM in retained customer lifetime value. Built predictive maintenance for HVAC and oil & gas with anomaly detection and 24-hour advance alerts, preventing $XXM in unplanned downtime costs.

Implemented SAP ERP solutions (BI, SRM, CRM) for a tech manufacturer’s global supply chain, partnering with operations and marketing leads to support consumer analytics and revenue uplift. Improved supply chain efficiency through aligned CRM and analytics implementations.

Implemented SAP CRM, MDM, and BI for a global Finnish telecom firm, enabling analytical decision management. Streamlined consumer experience processes by integrating master data and reporting for improved operational decisioning.

Implemented SAP ERP architectures across supply chain, finance, and CRM for UK clients in agriculture and banking. Improved data consistency and streamlined business processes through ERP and CRM integration.

Full-time Master of Technology in Enterprise Business Analytics at the National University of Singapore (NUS) from Jan 2014 to Jun 2015.

Full-time Bachelor of Technology in Computer Science & Engineering at Uttar Pradesh Technical University (UPTU) from Jul 2004 to Jun 2008.