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Saurabh Bidwai

@saurabhbidwai

Lead Data & AI Specialist with 9 years building scalable GenAI and agentic AI solutions that drive measurable marketing ROI.

India

Message

What I'm looking for

I want to lead end-to-end agentic AI and data/ML initiatives—building teams, shipping GDPR-ready GenAI products, and improving retention and automation through measurable outcomes.

I’m a strategic, innovation-driven Lead Data & AI Specialist with 9 years of experience architecting and deploying scalable AI/ML solutions across BFSI, OTT, Automotive, Consumer, and Marketing. I focus on turning advanced models into production systems that move business metrics.

In my current role, I’m leading the Agent Development for Sokosumi—an enterprise AI Agent Marketplace enabling organizations to discover, deploy, and scale autonomous AI agents with GDPR compliance. I lead multi-agent ecosystems using CrewAI, LangChain, and LangGraph, driving workflow automation that has delivered 40%+ reduction in manual effort.

Earlier, as a Data Scientist Specialist at Plan.Net TechNest (Serviceplan Group), I built churn prediction models that improved customer retention by 15% and developed EV affinity models that increased campaign conversions by 25%. I also engineered customer segmentation features and automated management reporting pipelines using Python, while deepening my focus on analytics that directly supports marketing ROI.

Before that, at Zee5, I designed segmentation and taste-cluster analysis on 50M+ users, improving content engagement by 20%. I built fully automated marketing analytics pipelines with real-time dashboards (reducing reporting overhead by 70%) and delivered predictive churn models that reduced monthly churn by 12%, while leading analytics for major show launches and winback strategies.

Experience

Work history, roles, and key accomplishments

Current

Lead – Data and AI

Current

Plan.Net Technest India Pvt Ltd

Jun 2024 - Present (1 year 9 months)

Led the development of Sokosumi, an enterprise AI Agent Marketplace enabling organizations to discover, hire, and orchestrate 25+ autonomous agents with GDPR compliance. Built multi-agent systems with CrewAI/LangChain/LangGraph (leading a 5+ member team), driving 40%+ reduction in manual effort and delivered an LLM RAG chatbot to reduce query resolution time.

Agentic AI Generative AI Agentic Systems Crew AI Lang Chain LangGraph RAG Prompt Engineering GDPR Compliance

Data Scientist Specialist

Plan.Net Technest India Pvt Ltd

Feb 2022 - May 2024 (2 years 3 months)

Developed churn prediction models that improved customer retention by 15% and built EV affinity models that increased campaign conversions by 25%. Engineered customer segmentation features and automated marketing reporting pipelines to optimize marketing ROI.

predictive modeling Churn Modeling Customer Segmentation Python A B Testing

Data Scientist

Zee5

Apr 2019 - Feb 2022 (2 years 10 months)

Designed taste cluster analysis and customer segmentation on a 50M+ user base, driving 20% improvement in content engagement through targeted marketing strategies. Built automated marketing analytics pipelines with real-time dashboards (70% reporting overhead reduction) and developed market-basket-based recommendations and churn models that reduced monthly churn by 12%.

Customer Segmentation Churn Modeling Recommendation Systems Dashboards Marketing Analytics

Data Scientist

Shezartech

Dec 2017 - Apr 2019 (1 year 4 months)

Built customer segmentation frameworks for VietinBank and Aviva to enable targeted product strategies and improve cross-sell rates. Developed propensity models that improved campaign targeting efficiency by 30% and optimized marketing spend.

Customer Segmentation Predictive Analytics Cross Sell

Data Scientist

Open Insights

Jun 2017 - Dec 2017 (6 months)

Developed an NLP-based sentiment analysis system for MTN South Africa to monitor social media customer opinions and generate actionable brand strategy insights. Built Hermes, a self-serve data ingestion and transformation engine, reducing data preparation time by 50%.

NLP Sentiment Analysis Social Media Analytics Data Ingestion