Inderjeet Daver
@inderjeetdaver
Client servicing executive with customer service experience at KULT, handling order queries, refunds, and monthly process reports.
IndiaWhat I'm looking for
At KULT, I handled customer queries about orders before and after shipping across calls, emails, and Instagram. I coordinated with other departments to resolve issues, issued refunds, generated monthly process reports, and coached new joiners on process updates.
Earlier, I supported customers and clients across developer relations, collections, telecom, airline correspondence, broadband, and dial-up technical support roles. I was awarded employee of the month for customer satisfaction and achieved the maximum resolution rate with the lowest AHT for three consecutive months.
Experience
Work history, roles, and key accomplishments
SNR. CUSTOMER SERVICE EXECUTIVE
KULT
Jun 2023 - Nov 2024 (1 year 5 months)
Handled customer queries via calls, emails, and Instagram, coordinated with departments, issued refunds, generated reports, and mentored new joiners.
SNR. DEVELOPER RELATIONS EXECUTIVE
Housing.com
Mar 2015 - Mar 2016 (1 year)
Worked with property developers to enhance project details on the website, updated pricing and site details, and mentored new team members.
SNR. COLLECTIONS SPECIALIST
Sterling Info Systems India
Jul 2013 - Jul 2014 (1 year)
Handled B2B collections, contacted clients for due payments, resolved account queries, accepted credit card payments, and updated client details.
Worked on B2B process for Telstra Communications, updated jumper information, located line faults, and handled team briefings.
Drafted correspondences for passenger feedback and complaints, issued goodwill gestures and compensation for Virgin Atlantic.
Provided technical support for AT&T broadband and browser issues, performed indirect selling, and served as team SPOC.
DIAL TECHNICAL ASSOCIATE
Wipro Spectramind
May 2004 - Apr 2005 (11 months)
Worked on AOL dial-up connectivity and software issues, also as AOL-Macintosh Tech Associate.
Education
Degrees, certifications, and relevant coursework
Lucknow University
T.Y.BCom., Commerce
2003 - 2003
Completed T.Y.BCom. from Lucknow University in 2003.
Lucknow University
H.S.C., General
2000 - 2000
Completed H.S.C. from Lucknow University in 2000.
Maharashtra University
S.S.C., General
1998 - 1998
Completed S.S.C. from Maharashtra University in 1998.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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