Ina Kramenskaya

Delivered ESOL lessons to young people aged 11 to 24, planning each session to address diverse learning styles and ensure clear objectives. Completed lesson reports and provided feedback on learner progress and next steps for continued development.

Efficiently extracted and captured essential information from digital copies of confidential documents, maintaining strict adherence to data privacy protocols. Handled and processed large volumes of information daily, ensuring consistency and reliability in data management.

Wrote clear and concise correspondence to customers, ensuring all communications adhered to FCA guidelines and Consumer Duty requirements. Took full ownership of complaints, investigating diligently and impartially to deliver fair and satisfactory outcomes.

Diligently reviewed new and existing customer accounts, ensuring accuracy, consistency, and completeness of client information and documentation. Conducted thorough background checks, AML/KYC screenings, and due diligence reviews in strict adherence to internal policies and industry regulations.

Managed class schedules and enrolment, reporting results monthly to the Executive Director. Conducted internal verification of ESOL/FS exam papers and organised and delivered classroom lectures for students.

Undertook interviews and other selection procedures as required for student admissions. Delivered the curriculum effectively through a variety of different learning strategies, ensuring comprehensive student engagement.

Completed a diploma focused on Anti-Money Laundering principles and practices. Gained expertise in regulatory frameworks and compliance within financial industries.

Achieved qualified teacher status, focusing on learning and skills development. Enhanced pedagogical skills and understanding of educational methodologies.

Completed diplomas in Business at Level 2 and Level 3. Acquired foundational and advanced knowledge in business operations, management, and administration.

Earned a Bachelor's Degree in English Teaching, specializing in English language instruction. Qualified as an English Lecturer, gaining expertise in educational delivery and language pedagogy.

Obtained a Postgraduate Certificate in Education, focusing on advanced teaching practices. Developed comprehensive skills in curriculum design, assessment, and classroom management.