Open to opportunities

Dora Tormasine Taborosi-Gal

@doratormasinetaboros

Message

Results-driven professional with expertise in operations and compliance.

United Kingdom

Message

What I'm looking for

I am looking for a role that fosters collaboration and offers opportunities for growth.

I am a results-driven and adaptable professional with a strong background in operations, compliance, and stakeholder engagement within international, fast-paced environments. My analytical thinking and solution-oriented approach have enabled me to navigate complex regulatory frameworks and streamline processes effectively. I pride myself on my excellent communication skills and cultural intelligence, which I have developed through experience in multilingual and multicultural contexts.

Currently, I serve as a QA Associate Support Specialist at Experian UK, where I monitor regulatory compliance and assist in conducting risk assessments. My achievements include maintaining compliance documentation and supporting internal audits, which have contributed to ongoing compliance improvements. I am passionate about leveraging technology and data insights to drive continuous improvement and operational excellence.

Throughout my career, I have consistently demonstrated my ability to manage competing priorities and deliver high-quality outcomes. I am eager to bring my expertise in compliance and client operations to a dynamic organization that values innovation and collaboration.

Experience

Work history, roles, and key accomplishments

Current

QA Associate Support Specialist

Current

Experian UK

Jan 2023 - Present (2 years 4 months)

Monitored regulatory compliance against EU regulations (GDPR, MiFID II) and internal policies, supporting quarterly risk assessments by gathering data and identifying control gaps. Maintained compliance documentation, coordinated internal audits, compiled reports for senior management, and monitored transactions for irregularities. Assisted in delivering compliance training and managed compliance

Regulatory Compliance Risk Assessment Compliance Internal Audit Compliance Reporting Transaction Monitoring Administrative Support GDPR MiFID II

Managed Services Specialist

Experian

Jun 2019 - Jan 2023 (3 years 7 months)

Managed contract renewals for enterprise customers, proactively engaging clients and maintaining regular contact to achieve a 95% retention rate. Identified upsell/cross-sell opportunities, negotiated pricing and terms, and managed the renewal pipeline using CRM tools for improved forecasting. Collaborated with cross-functional teams (account managers, customer success, finance, legal) and process

Renewals Client Relationship Management Upselling Negotiation Pipeline Management CRM Cross Functional Team Management Order Processing Churn Prevention

Managed Services Specialist

Service Source

Nov 2017 - May 2019 (1 year 6 months)

Managed service contracts and client relationships for assigned accounts, ensuring timely renewals and customer satisfaction. Collaborated with internal teams to support client needs and process renewal documentation.

Contract Management Client Management Renewals Service Delivery Customer Support

Sales Associate

Service Source

Nov 2015 - Oct 2017 (1 year 11 months)

Supported sales activities for GE Healthcare accounts, focusing on generating leads and assisting with sales processes. Maintained client interactions and contributed to achieving sales targets.

Sales Support Lead Generation Sales Process Account Management

Teacher of German and English as Foreign Languages

Ferenc Mora Secondary Grammar School

Feb 2012 - Nov 2015 (3 years 9 months)

Taught German and English as foreign languages to secondary school students, developing lesson plans and evaluating student progress. Managed classroom activities and communicated with students and parents.

Curriculum Development Lesson planning Classroom Management Communication

Education

Degrees, certifications, and relevant coursework

University of Szeged

Masters in Teaching English and German as Foreign Languages, Teaching English and German as Foreign Languages

2009 - 2012

Completed a Master's degree focused on pedagogical methods for teaching English and German as foreign languages. Studied curriculum development, language acquisition theories, and practical teaching techniques.

University of Szeged

BA in English and German Studies, English and German Studies

2006 - 2009

Undertook a Bachelor of Arts program focusing on English and German languages, literature, and culture. Developed strong linguistic skills and cultural understanding.

Ferenc Mora Secondary Grammar School

Secondary School Diploma, Computer Sciences, English, German

2002 - 2006

Completed secondary education, achieving A-levels in Computer Sciences, English, and German languages. Also studied O-levels in Hungarian Language and Literature, History, Mathematics, and Combined Sciences.