I am a resourceful and quick-learning Computer Science Engineer with a passion for learning new technologies, working directly with customers, and always striving to provide the best service. I have experience in server and database maintenance, troubleshooting, and configuration. I am skilled in resolving customer tickets, performing log analysis, and error tracing in SOL and Linux environments. In my previous role as a Technical Support Engineer, I constantly monitored servers, analyzed logs and errors, and communicated with customers to resolve issues. I also have experience in customer service, handling queries and complaints via live chat, email, and call. I am proficient in complex problem solving, project management, and hardware and software support.
Throughout my education, I have gained knowledge in database administration, project management, and maintaining servers. I hold a Bachelor's degree in Computer Science Engineering from the University of Debrecen. My thesis topic focused on Android app development. I am a native English speaker and have obtained professional certifications such as Microsoft Certified: Azure Fundamentals and Google IT Support Professional Certificate.
