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AO@akpevwoghenesamsonoh
Resourceful Support Engineer with a passion for learning new technologies.
HungaryA resourceful and fast-learning Support Engineer with a passion for cloud technologies and customer-focused solutions. Over the past three years, I’ve mentored four new colleagues and consistently delivered 2–3 case-based presentations weekly to my team and Project Manager. I’m committed to continuous learning and eager to advance into cloud-focused roles, leveraging my technical expertise to drive meaningful impact.
Work history, roles, and key accomplishments
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WhaleCloud Information Technology & Services
Jan 2023 - Present (2 years 10 months)
Server and database maintenance, troubleshooting and configuration. Resolving customer tickets in various ticketing systems. Performing log analysis and error tracing using SOL and Linux environments.
WhaleCloud Information Technology & Services
Nov 2022 - Jan 2023 (2 months)
Constant monitoring of servers and resolving any ongoing issues in the customer's environment. Analysis of logs and errors reported through a ticketing system, handling tickets, communicating with customers and writing SOW reports. Periodically taking part in emergency standby support. OS Management (Windows, Linux). Linux system administration. Troubleshooting and issue resolving in Linux and SOL
Transcosmos Information Systems Ltd.
Oct 2018 - Nov 2021 (3 years 1 month)
Handling customer queries and complaints via live chat, email and call. Providing primary customer support to internal and external customers in a fast-paced environment. Applying merchandising and promotional strategies to drive customer engagement and boost sales.
Degrees, certifications, and relevant coursework
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