At HazenTech, I specialized in pre-litigation services for Personal Injury Protection claims in Florida, applying my knowledge of state statutes and insurance frameworks.
I assisted lawyers through the litigation process by coordinating with legal teams, medical providers, and policyholders. I also conducted case evaluations and liability assessments, negotiated settlements, and managed caseloads.
At HazenTech, I performed back-office services for US clients and implemented a business intelligence solution covering data modelling, standardization, a data warehouse, operational dashboards, and automated reports.
Across customer service and travel roles, I supported EFTPOS terminals for Australian merchants, helped Uber Eats customers and partners, and used Sabre to create and calculate airfares. I also taught O-level and FSC students at Green hall Academy.
