Daire Magill

Led impartial investigations into complex motor insurance complaints, applying regulatory knowledge and fair decision-making to resolve disputes between consumers and insurers. Managed 20–30 live complaint cases simultaneously, delivering 3–4 fully reasoned decisions per week in line with KPIs and quality expectations. Reviewed complex documentation including policy wordings, claim reports, engine

Provided expert mortgage end-to-end support to customers or brokers throughout the mortgage application process, ensuring suitability, compliance, and customer satisfaction. Handled an average of 40 customer enquiries and application reviews daily, consistently delivering accurate, professional service under pressure. Completed in-depth income and expenditure reviews, including self-employed and m

Specialised in managing high-net-worth mortgage clients, focusing on complex applications involving bespoke financial arrangements and rigorous risk controls. Handled a portfolio of high-value mortgage cases ranging from £500k to £2.5 million, delivering a white-glove service. Conducted enhanced due diligence and income assessments for directors, investors, and clients with overseas income.

Completed Harvard's renowned CS50 course, covering foundational concepts in programming, algorithms, and data structures. Gained hands-on experience with languages such as C, Python, SQL, and HTML/CSS, enhancing technical proficiency. Developed strong problem-solving and logical thinking skills, applicable to data analysis, process automation, and digital tools in financial services.

Delivered professional business presentations demonstrating effective verbal and non-verbal communication. Gained knowledge in business communication, marketing, financial management, and project management. Completed coursework, group projects, and practical assignments, applying business theory to real-world scenarios.

Grade: Grades A–C

Studied a range of core subjects including Mathematics, English, Technology, Chemistry, Biology, Physics, and IT. Developed proficiency in these subjects through consistent study, exam preparation, and time management.