Kamsy Immaculate

I am an experienced call center operator with over two years of experience in the healthcare sector, specifically with Washington Health Insurance Inc.

My role involved responding to inbound calls, utilizing designated scripts, and employing active listening skills to effectively resolve customer inquiries. I pride myself on providing accurate information regarding coverage, claims history, and medical benefits while ensuring compliance with HIPAA regulations.

My educational background in medicine from Danylo Halytsky Lviv National Medical University has equipped me with a strong foundation in humanistic values and clinical training. This knowledge enhances my ability to communicate effectively with customers, ensuring they receive the best possible service. I am dedicated to continuous improvement and am always looking for ways to enhance customer experiences.