Open to opportunities

Iman Sh-Hersi

@imanshhersi

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Compassionate community health navigator dedicated to patient advocacy.

United States

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What I'm looking for

I am looking for a role that allows me to advocate for patients, engage with communities, and contribute to health improvement initiatives.

I am a dedicated community health navigator with a strong background in patient advocacy and support. My experience spans various roles where I have effectively managed caseloads, conducted assessments, and provided essential resources to individuals facing complex medical and social challenges. I pride myself on my ability to communicate clearly and empathetically with clients, ensuring they receive the assistance they need in times of crisis.

Throughout my career, I have demonstrated a commitment to cultural competence and community outreach. My work as an Emergency Assistance Administrator has honed my skills in de-escalation and crisis intervention, allowing me to support individuals in distress while upholding privacy and data protection standards. I have successfully collaborated with interdisciplinary teams to coordinate care and improve health outcomes for diverse populations.

With a Bachelor’s degree in Global and Community Health from George Mason University, I am equipped with the knowledge and skills necessary to navigate the complexities of community health. I am passionate about making a positive impact in the lives of others and am eager to continue my journey in a role that allows me to advocate for and empower individuals in need.

Experience

Work history, roles, and key accomplishments

Emergency Assistance Administrator

Action in Community Through Service (ACTS)

Mar 2025 - Present (4 months)

Greeted and assisted individuals seeking emergency rental or utility assistance in a compassionate and respectful manner. Verified applicants met basic eligibility requirements before processing requests and communicated clearly with clients about missing or incomplete documents.

Data Protection Cultural Competence

Community Health Navigator

Medzed

Jul 2023 - Present (2 years)

Managed a caseload of 70 referred, assigned, and enrolled Aetna Medicaid members with complex medical, social, and psychosocial needs. Completed member safety/risk assessments, health needs assessments, and psychosocial needs assessments, while also assisting members with social barriers such as housing, food, and financial assistance.

Social Services CRM Software

Community Health Worker

Institute for Public Health Innovation

Nov 2021 - Present (3 years 8 months)

Assisted with services such as refugee health, STI screenings, and maternal health services, scheduling appointments via AVATAR software and providing client education on immunizations and sexual health. Conducted community outreach for COVID education and resources, facilitating vaccination fairs and generating statistical reports.

Community Outreach Data Analysis

Clinical Technician

INOVA Health Systems

Sep 2020 - Present (4 years 10 months)

Assisted in providing behavioral health care support to individuals in psychiatric care, documenting patient behaviors, and ensuring their safety during treatment. Participated in crisis intervention activities, utilizing de-escalation techniques and collaborating with interdisciplinary teams to assess patient needs.

Behavioral Health Treatment Crisis Intervention Techniques Patient Safety De Escalation Techniques Confidentiality

Behavioral Technician

Autism Learner

Feb 2019 - Present (6 years 5 months)

Provided 1:1 ABA therapy to individuals with developmental disabilities, collecting and recording data on individual's progress and behaviors. Implemented individualized treatment plans developed by BCBAs and collaborated with the BCBA and other team members to develop and implement behavior intervention plans.

ABA Therapy Data Collection Treatment Planning Behavioral Interventions

Education

Degrees, certifications, and relevant coursework

George Mason University

Bachelor's of Science, Global and Community Health

Studied Global and Community Health, focusing on public health principles and community well-being. Gained knowledge in health promotion, disease prevention, and health disparities.