Imani Sippio
@imanisippio
Compassionate student with experience in support and customer service.
United StatesWhat I'm looking for
As a dedicated student and professional, I have gained valuable experience in various roles that emphasize my commitment to supporting individuals with developmental disorders and providing exceptional customer service. Currently, I serve as a Program Supervisor at the Arc of Greater New Orleans, where I lead a team in delivering residential support to those in need. This role has honed my leadership and management skills, allowing me to effectively coordinate services and ensure the well-being of our clients.
My journey began with hands-on experience as a Direct Support Professional at Volunteers of America, where I worked closely with disabled patients in an assisted living environment. This experience deepened my understanding of patient care and the importance of empathy in service roles. Additionally, my background in customer service, including positions at Gainwell Technologies and various retail establishments, has equipped me with strong communication and conflict management skills, essential for addressing diverse customer inquiries and ensuring satisfaction.
Experience
Work history, roles, and key accomplishments
Program Supervisor
Arc of Greater New Orleans
Jul 2023 - Present (2 years)
Oversee a dedicated team responsible for providing essential residential support to individuals with developmental disorders. Ensure the delivery of high-quality care and support services to enhance the well-being of residents.
Direct Support Professional
Volunteers of America
Jan 2017 - Present (8 years 6 months)
Provided direct support to disabled patients within an assisted living home environment. Assisted with daily living activities and ensured patient comfort and safety.
Customer Service Representative
Gainwell Technologies LLC
Jun 2023 - Jan 2025 (1 year 7 months)
Managed customer inquiries efficiently and accurately, ensuring timely resolution of issues. Inputted and maintained customer information in the system, adhering to data entry protocols.
Cashier
Wendy's
Jan 2015 - Jan 2016 (1 year)
Responsible for processing customer orders and handling payments accurately. Greeted customers and ensured a positive dining experience.
Cashier
Lowe's
Jan 2016 - Jan 2017 (1 year)
Operated cash registers and handled customer refunds efficiently. Assisted customers with product inquiries and maintained a clean and organized checkout area.
Waitress
Mona's Lebanese Cafe
Jan 2014 - Jan 2015 (1 year)
Managed up to 10 tables daily, ensuring efficient service and customer satisfaction. Handled cash, check, and credit transactions while maintaining a clean work environment.
Education
Degrees, certifications, and relevant coursework
Delgado Community College
Associates, General Studies
Pursued an Associate's degree, developing specialized knowledge in a chosen field.
Mckinley High School
High school or equivalent, General Studies
Completed high school education, gaining foundational knowledge and skills.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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