Imani Lewis
@imanilewis
I improve operations, customer experiences, and digital communications through organized, solution-focused support.
United StatesWhat I'm looking for
I'm currently supporting nightly productivity at Amazon Fulfillment Center by following standardized operating procedures, troubleshooting scanning and processing issues, and maintaining accurate inventory documentation.
At Virginia Farm Bureau and the VA State Fair, I maintained website descriptions supporting an estimated 240,000 user visits. I also worked across a 10-member operations team with executive leadership, vendors, and grounds operations to keep high-volume events running smoothly.
Previously, at the YMCA of South Hampton Roads, I managed more than 100 weekly member interactions, resolved account issues, and maintained accurate internal database records. My solution-focused communication and customer support contributed to an approximately 15% improvement in member retention.
My background also includes strategic communications projects with the Norfolk Street Choir and ODU ROAR Communication Agency, where I created promotional and digital content, supported branding standards, and documented team workflows. I'm completing a Strategic Communications degree with a Cybersecurity minor and CAPM in progress.
Experience
Work history, roles, and key accomplishments
Consistently meet daily productivity targets by using standardized operating procedures (SOPs). Identify and resolve workflow disruptions by troubleshooting scanning and processing issues to maintain nightly productivity rates.
Event Assistant
Virginia Farm Bureau
Jul 2025 - Oct 2025 (3 months)
Developed and maintained organization website descriptions, supporting an estimated 240,000 user visits through accurate content management and digital organization. Collaborated cross-functionally across a 10-member operations team while working directly with executive leadership, vendor management, and grounds operations.
Membership Experience Leader
YMCA of South Hampton Roads
May 2024 - Mar 2025 (10 months)
Managed 100+ weekly member interactions by providing administrative operational support, resolving account issues, and ensuring accurate system updates within internal databases. Improved member retention rates by approximately 15% through solution-focused communication and consistent customer support.
Marketing Internship
ODU ROAR Communication Agency
Aug 2023 - Dec 2023 (4 months)
Developed structured communication materials and digital content while maintaining branding and organizational standards. Scheduled and documented team meetings to support project efficiency, updates, and workflow tracking.
Service-Learning Study
The Norfolk Street Choir
Jan 2023 - May 2023 (4 months)
Assisted with organizing promotional materials and communication strategies that increased community visibility and engagement.
Education
Degrees, certifications, and relevant coursework
Old Dominion University
Bachelor of Science, Strategic Communications
Activities and societies: PRSSA - Executive Board Member
Pursuing a Bachelor of Science in Strategic Communications with a minor in Cybersecurity.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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