Open to opportunities

Imani Lang

@imanilang

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Compassionate behavioral health professional with extensive clinical experience.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my clinical experience while fostering a supportive and collaborative environment focused on patient care and advocacy.

I am a dedicated behavioral health professional with over four years of clinical experience, specializing in psychosocial assessments, therapy, and substance use treatment. My journey began with a Bachelor’s degree in psychology, which laid the foundation for my commitment to supporting diverse populations affected by psychological disorders and addictions. I pride myself on my ability to maintain confidentiality and collaborate effectively within multidisciplinary teams, contributing to discharge planning and in-service training.

Throughout my career, I have honed my skills in patient care and behavioral health, case management, and health insurance coordination. My role as a Quality Assurance Data Analyst at Consumer Attorney Marketing Group allowed me to utilize SQL and Excel to audit legal intake data, ensuring compliance and identifying operational gaps. Additionally, my experience as an Acute Care Manager has equipped me with the tools to provide emotional support and medical resources to patients, ultimately improving care quality and departmental efficiency.

Experience

Work history, roles, and key accomplishments

Acute Care Manager/Patient Navigator

Patients Rising

Mar 2024 - Mar 2025 (1 year)

Supported 500+ patients via Zendesk, providing timely emotional support and medical resources. Helped build a patient resource database targeting cancer, autoimmune, and rare disease support. Improved department efficiency by 15% through SQL-based workflow automation. Contributed to educational resources improving patient understanding and care quality.

Zendesk Patient Support Database Management SQL Workflow Automation

Quality Assurance Data Analyst- Management

Consumer Attorney Marketing Group

Jan 2021 - Dec 2021 (11 months)

Began as a Victim Intake Specialist for domestic violence, sexual abuse claims and personal injury lawsuits. Promoted to management as a QA analyst within 1 year. Audited legal intake data monthly using SQL and Excel, ensuring compliance with client (attorney) requirements. Analyzed 400+ legal call center records per month to identify operational gaps and improve efficiency. Collaborated with lead

SQL MS Excel Data Analysis Quality Assurance Compliance Efficiency Improvement Performance Client Communication

Psychiatric Technician and Home Health Nurse Assistant

Ben Taub Hospital

Jan 2018 - Dec 2021 (3 years 11 months)

Supported crisis patients in emergency situations, including mental health and trauma care. Assisted with physical assessments, patient monitoring, and accurate medical documentation. Fostered therapeutic relationships to support behavioral interventions and improve outcomes.

Emergency Intervention Mental Health Behavioral Interventions

Patient Financial Counselor

University of Southern California- Verdugo Hills Hospital

Jan 2016 - Dec 2018 (2 years 11 months)

Interviewed patients to assess financial and insurance information for ER service billing. Ensured compliance with EMTALA and HIPAA while supporting over 100 monthly patient accounts. Utilized Epic and Oracle to manage records and authorization workflows.

EMTALA HIPAA Epic Oracle