Looking for a job

Imaan Mirza Ali

@imaanmirzaali

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Guest relations officer at Ramada Plaza Hotel who handled guest inquiries, feedback, and special requests.

Pakistan

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What I'm looking for

I’m looking for an environment that encourages me to succeed and grow professionally, where I can use my skills and knowledge appropriately.

At Ramada Plaza Hotel, I worked as a Guest Relation Officer, delivering customer service and helping create a welcoming, personalised experience for guests.

I handled guest inquiries, feedback, and special requests, and collaborated with departments to support hotel operations.

As a Virtual Assistant (VA) at Propstar Technologies, I handled client calls, followed up with clients, and assisted with virtual and administrative tasks.

At Ahsan Communication, I maintained company data and records, entering, updating, and verifying information in databases and spreadsheets.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

Propstar Technologies

May 2026 - Sep 2026 (4 months)

Handled inbound and outbound calls with clients and customers, communicating professionally to address queries. Followed up with clients, managed information accurately, and completed assigned tasks within deadlines.

Communication Skills Customer Handling Problem Solving Administrative Support Time Management

Guest Relation Officer

Ramada Plaza Hotel

Nov 2025 - May 2026 (6 months)

Delivered exceptional customer service to guests, ensuring a welcoming and personalised experience. Handled guest inquiries, feedback, and special requests efficiently while collaborating with departments to support smooth hotel operations.

Customer Service Communication Skills Problem Solving Teamwork

Data Manager

Ahsan Communication

Jan 2023 - Dec 2024 (1 year 11 months)

Maintained and organized company data and records accurately. Entered, updated, and verified information in databases and spreadsheets while managing customer and business records.

Data Management Databases Spreadsheets Attention To Detail