At Solulan, I deliver bilingual Tier 2 support for business clients, troubleshooting Windows endpoints, Microsoft 365, VPN, and network connectivity. I investigate escalated incidents, document resolutions, and coordinate complex cases with infrastructure teams or third-party vendors.
At Mitsubishi HC Capital, I supported employees across the United States and Canada, administered accounts and access, and used Microsoft Intune to support endpoint compliance and configuration. I also helped deploy a new corporate office, including workstation imaging, device rollout, and connectivity setup.
