Ilyaas Najee-Ullah

I am an experienced Customer Service and Data Entry Professional with a proven track record in providing exceptional support. My skills in phone-based support, customer data handling, and AI-assisted data processing have enabled me to resolve customer issues efficiently while maintaining accurate records. I thrive in remote environments, adeptly managing high-volume customer interactions and troubleshooting issues with a focus on empathy and accuracy.

During my tenure at Bismillah We Transport, I delivered exceptional support through various channels, including phone, email, and chat. My ability to handle escalated issues with patience and de-escalation techniques has significantly contributed to customer satisfaction and loyalty. I am committed to continuous improvement and have collaborated with internal teams to enhance the overall customer experience.

In addition to my customer service expertise, I have experience in AI systems management, where I annotated and labeled datasets to train machine learning models. My technical support skills have been instrumental in assisting team members on AI-related projects. I am eager to leverage my problem-solving skills and technical expertise in a remote position that allows me to enhance customer experience and streamline operations.