Anthony Hutchens

Managed mobile device hardware and asset inventory, performing surplus and reconciliation checks to maintain accurate records. Processed orders and returns, logged customer complaints and troubleshooting outcomes in a CRM, and conducted basic diagnostics while escalating complex issues to the right teams.

Applied retention and upselling techniques across a high-volume customer base to reduce churn over an 18-month tenure. Documented customer interactions and resolutions in CRM, flagged recurring issues for process improvements, and performed daily hardware inventory reconciliation.

Delivered customer support via chat and digital channels, improving first-contact resolution and customer retention. Managed service requests, account changes, and complaints while documenting interactions in CRM and using de-escalation and empathetic written communication to preserve relationships.

Updated and maintained hardware inventory records, performing surplus checks to support departmental accuracy. Completed data entry, prepared supply lists, and maintained digital signage systems while researching materials for university communications.

Earned a Bachelor of Arts in Creative Writing from Stephen F. Austin State University, completed in May 2020.