Ilmam Azzam

Tested functional quality and multi-device compatibility of Android apps across smartphones, tablets, and Android TV for multiple European markets. Managed defect lifecycle in Target Process and maintained BDD functional test cases in Squash using Gherkin, including accessibility and streaming quality validation.

Validated the full redesign of April-on.fr, covering portfolio management and back-office workflows across test and production environments. Executed internationalization testing for English and German markets and managed defects in Jira/Zephyr within an Agile team.

Executed end-to-end QA across multiple environments for Nestlé/Nespresso, including Jira/X-RAY test execution and coordinated defect resolution with developers. Served as SPOC, led sprint-end demos, estimated testing effort, and supported onboarding for newly recruited QA testers.

Tested e-commerce web and mobile applications (iOS and Android) across core user flows including browsing, cart, checkout, and payments. Reported and verified fixes via Jira and ran regression checks across browsers and devices while also supporting customer satisfaction activities in Salesforce.

Managed multi-risk insurance claims end-to-end in Salesforce, from intake and eligibility checks to settlement, payment, and closure. Coordinated with external providers, ensured compliance and documentation, and piloted digital claims declaration (e-déclaration) to improve the claims process.

Master’s program in Marketing & Business Strategy at ENCG Kenitra, including a thesis on digitalisation practices in insurance.

Diploma program in International Management & Project Management at ESIG Rabat.