Thao Nguyen Luu Ly

Delivered an end-to-end QA automation foundation for a greenfield media asset management initiative using TypeScript and Playwright across web and API layers. Defined shift-left testing practices within a trunk-based development workflow and partnered with Product/Engineering on acceptance criteria and testability.

Maintained and scaled Cypress-based UI and API automation suites across e-commerce and community product domains. Built a shift-left QA foundation that eliminated critical production regressions and reduced bounce-backs by ~60%.

Tested desktop and web applications for Commander, Performance, and Evidence Video Playback across multiple device types. Performed integration testing for networking protocols and body-worn camera hardware and participated in QA hiring interviews.

Led backend, frontend, and API testing for Lazada Transportation Management System supporting millions of orders across Southeast Asia. Defined test strategies for logistics workflows and ensured system reliability across distributed microservices in high-volume production.

Led a QA team of 5+ engineers, managing test planning, execution, and sprint delivery across multiple product teams. Defined QA strategy and quality policies, established quality gates, and improved release stability across Agile/Kanban/Scrum workflows.

Executed functional and regression testing for OMS, PMS, and Seller Center platforms and maintained 200+ test cases for core e-commerce workflows. Supported release cycles for a high-traffic marketplace platform.

Performed manual testing across 20+ mobile game titles on iOS and Android, including functional, regression, and compatibility testing. Validated gameplay stability and performance across 100+ device configurations in a fragmented mobile environment.

Completed a BBA in Business Administration at Ton Duc Thang University.

Completed a Frontline Leadership Certification with Lazada/Alibaba.