I've supported enterprise technology operations at Central Payments, Check into Cash, Eaton, and Dana Corporation, resolving platform, infrastructure, ERP, and end-user issues across local and remote teams.
At Eaton, I supported MFGPro and AIM warehouse systems, contributed to data-center and ERP migrations, coordinated user testing across U.S., Brazil, and Mexico sites, and helped improve an assessment category by 41%. I also built master driver files, data extracts, reporting tools, and an MS Access database for safety-idea tracking.
I'm fluent in Portuguese and bring hands-on experience with system administration, technical troubleshooting, user training, inventory management, and cross-functional communication.
