Ilega Houston
@ilegahouston
I retain customers and resolve service issues across telecom, healthcare, and retail.
United StatesWhat I'm looking for
At XFINITY, I retained Comcast customers by uncovering satisfaction concerns, resolving complaints, and recommending products and services that created long-term value.
I've also supported patients at Accredo Health by scheduling appointments, maintaining records, communicating insurance benefits, and following HIPAA guidelines. Earlier at Kroger, I processed transactions accurately across cash, credit, debit, SNAP EBT, WIC, coupons, and loyalty offers.
Experience
Work history, roles, and key accomplishments
Retained customers by identifying satisfaction levels and reasons for disconnect, resolved complaints through active listening and problem-solving, and promoted products to establish long-term value.
Education
Degrees, certifications, and relevant coursework
Manassas High School
High School Diploma, General Studies
Earned a High School Honors Diploma from Manassas High School in May 2019.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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