Ijeoma Immaculeta Alozie
@ijeomaimmaculetaaloz
Customer service specialist handling 50+ daily chats and resolving complaints across WhatsApp, email, and live chat.
NigeriaWhat I'm looking for
In customer-facing and operations support, I answered 50+ customer chats daily through WhatsApp, email, and live chat, resolving complaints and tracking orders.
I coordinated with suppliers, drivers, and customers to address delivery issues, and followed up with customers until they were satisfied.
I entered data using key punching systems with 98% accuracy, prepared daily reports, and kept customer records organized and up to date.
I can support customers through live chat, WhatsApp, and email, including order tracking, refunds, and clear updates. I’m available for full-time remote work and flexible for US and UK time zones.
Experience
Work history, roles, and key accomplishments
Warehouse Manager / Key Punching Officer
Customer-Facing & Operations Support
Answered 50+ customer chats daily via WhatsApp, Email and Live Chat, resolving complaints and tracking orders. Coordinated with suppliers, drivers, and customers to resolve delivery issues and maintained 95%+ positive feedback.
Education
Degrees, certifications, and relevant coursework
Michael Okpara University of Agriculture, Umudike
B.Sc. Ed., Education
2011 - 2015
Pursued a Bachelor of Science in Education degree from Michael Okpara University of Agriculture, Umudike, from 2011 to 2015.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
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