Ijeoma Agbatekwe
@ijeomaagbatekwe
Detail-oriented HubSpot-certified Virtual Assistant and Business Operations Lead streamlining workflows, CRM data, and customer support.
What I'm looking for
I’m a detail-oriented Virtual Assistant and Business Operations Lead with a B.A. in English Education and a HubSpot ServiceHub certification. I help businesses turn messy processes into clear, efficient workflows—while keeping customer experiences world-class.
In my operations role as Founder & Operations Lead, I architected end-to-end business operations for a boutique brand, focusing on high-efficiency administrative workflows. I implemented a QR-code-based digital landing system to track customer preferences and repeat orders, and I managed supply chain logistics alongside professional branding for a “Ready-to-Bake” product line.
I’m also experienced with executive-level support—managing complex scheduling and calendars across multiple time zones, and coordinating international travel logistics and visa requirements. I execute high-volume data cleaning and database optimization projects using digital productivity tools.
I’m driven by practical outcomes: clean CRM databases, streamlined operations, and consistent customer support that builds trust. With my Virtual Assistant Professional Certification (ALXAfrica) in progress, I’m ready to bring the same focus and reliability to a team that values execution.
Experience
Work history, roles, and key accomplishments
Founder & Operations Lead
Lys Pastries
Mar 2024 - Present (2 years 1 month)
Architected end-to-end operations for a boutique pastry brand, streamlining administrative workflows and improving operational efficiency. Implemented a QR-code-based digital landing system to capture customer preferences and track repeat orders, and managed supply chain logistics and branding for a Ready-to-Bake product line.
Education
Degrees, certifications, and relevant coursework
Chukwuemeka Odumegwu Ojukwu University
Bachelor of Arts (Education), English Education
2017 - 2021
Earned a B.A.(Ed) in English Education from Chukwuemeka Odumegwu Ojukwu University, Igbariam, from 2017 to 2021.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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