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Ihor Sakhanda

@ihorsakhanda1

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Business Operations Analyst optimizing onboarding, lifecycle ops, and GTM systems with CRM automation and analytics.

Ukraine

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What I'm looking for

I’m looking to drive data-led revenue operations in a high-growth SaaS—owning onboarding and lifecycle processes, improving CRM health, and building dashboards/automation that boost activation and forecasting accuracy.

I’m a Business Operations Analyst focused on improving activation, customer experience, and operational efficiency in high-growth SaaS environments. I’ve optimized customer onboarding SOPs and lead routing, reducing manual effort by 28% and strengthening cross-functional handoffs.

Across roles, I’ve built CRM and lifecycle visibility by optimizing Salesforce and HubSpot architecture, improving onboarding tracking and forecasting accuracy by 19%. I develop automated SQL-based dashboards and 25+ integrated workflows (Zapier) to streamline onboarding and sync CRM, Stripe, and NetSuite with 98% data integrity.

Experience

Work history, roles, and key accomplishments

Business Operations Analyst

Confidential

Apr 2025 - Jan 2026 (9 months)

Designed onboarding SOPs and optimized lead routing, reducing manual effort by 28% and improving cross-functional handoff efficiency. Optimized Salesforce and HubSpot lifecycle architecture, improving forecasting accuracy by 19% and building SQL-based dashboards for activation and GTM KPIs.

Salesforce HubSpot SQL Workflow Automation Lead Routing Data Governance NetSuite Integration

Sales Operations Analyst

Swiftscale Ops

Apr 2024 - Mar 2025 (11 months)

Authored onboarding and customer lifecycle SOPs, increasing lead conversion rates by 11%. Led Chargebee–HubSpot integration, reducing billing-related tickets by 15%, and improved CRM reliability by managing data quality across 50,000+ records.

ChargeBee HubSpot System Integration Data Quality Management Customer Lifecycle Management Lead Conversion Revenue Operations Stakeholder Management