As a Freelance Customer Support Specialist, I provide customer support remotely through email, live chat, and phone. I resolve inquiries and follow up on issues.
I use CRM platforms to log and track support tickets, document issues, and ensure follow-through to resolution.
As a Sales & Digital Marketing Associate, I coordinate social media marketing and develop promotional campaign content to contribute to leads and sales growth.
I also provide one-on-one Science and Mathematics tutoring for secondary school students, creating personalized study plans and monitoring progress with students and guardians.
