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Iffa Anwar

@iffaanwar

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HR & People Operations Manager at ZenduIT who raised on-time priority delivery from under 20% to 89%.

Pakistan

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At ZenduIT, I develop HR strategy, policies, and SOPs for performance management, onboarding, recruitment, and employee conduct. I also manage hiring from workforce planning through onboarding for global remote teams.

I built and run the company's accountability system on the Entrepreneurial Operating System (EOS), maintaining quarterly priorities and reviewing progress with leadership. This work raised on-time delivery of company priorities from under 20% to 89%.

At ZenduIT, I lead recognition, engagement, and development programs, and drive AI enablement by identifying use cases, rolling out tools, and training employees to automate recurring work.

Previously, at Skyray Venture, I developed HR strategy and operational policies, managed performance and employee relations, and led hiring. At Exeto Technologies, I advise on HR operations and support process improvements and restructuring.

Experience

Work history, roles, and key accomplishments

Current

Chief Accountability Manager & AI Enablement Specialist

Current

ZenduIT

Mar 2025 - Present (1 year 7 months)

Develops HR strategy, policies, and SOPs for performance management, onboarding, recruitment, and employee conduct. Manages end-to-end hiring, leads engagement programs, and drives AI enablement to automate recurring work.

HR Strategy HR Policy SOPs Performance Management Onboarding Recruitment Employee Engagement Zoho Connect EOS KPI Scorecards AI Enablement

Current

HR & Operations Consultant

Current

Exeto Technologies

Aug 2021 - Present (5 years 2 months)

Advises on HR operations, performance, recruitment, and organizational structure. Implements process improvements and supports restructuring initiatives.

HR Operations Performance Management Recruitment Organizational structure Process Improvement

Culture & Community Engagement Manager

ZenduIT

Oct 2024 - Mar 2025 (5 months)

Turned company values into engagement programs, recognition systems, and team rituals that improved morale and retention across remote teams. Ran internal communications on Zoho Connect and partnered with leadership to align strategic objectives with engagement initiatives.

Employee Engagement Recognition Programs Internal Communications Zoho Connect Culture Building

Global Operations Manager

Skyray Venture

Nov 2021 - Feb 2025 (3 years 3 months)

Developed HR strategy and wrote SOPs, operational policies, and standards aligned with company goals. Managed performance end-to-end, handled employee relations, led hiring, established KPIs, and managed day-to-day operations across multiple departments.

HR Strategy SOPs Performance Management Employee Relations Recruitment KPI development Operations Management

Executive Operations Administrator

ZenduIT

Aug 2024 - Dec 2024 (4 months)

Ran operational reporting for executive leadership and tracked departmental performance metrics. Coordinated leadership meetings, prepared information for executive decisions, and followed up on cross-department actions.

Operational Reporting Performance Metrics Executive Support Coordination

Operations Consultant

Reboot Monkey

Aug 2023 - Dec 2023 (4 months)

Performed root cause analysis on repeating process issues, implemented fixes, and wrote SOPs for daily operations across departments. Analyzed financial and operational data to identify cost savings and improve efficiency.

Root Cause Analysis SOPs Process Improvement Financial Analysis Operational Efficiency

HR Manager

Reboot Monkey

Jun 2023 - Aug 2023 (2 months)

Advised management on performance management, employee relations, disciplinary action, terminations, and policy interpretation. Developed recruitment strategies across job boards, social media, job fairs, and universities.

Performance Management Employee Relations Disciplinary Actions Policy Interpretation Recruitment Strategy